Delivery and shipping

Thank you for choosing to buy Nano Sponge on our website. We are committed to providing you with efficient and safe shipping services. Below is our shipping policy, please read it carefully before placing an order.

1. Shipping Area
   We offer global shipping. Please confirm whether your address is within our delivery range during checkout. If you have any questions about the shipping area, please contact us through our contact page.
   Shipping service provider: PS, FedEx, DHL, etc. depending on the specific order.
2. Processing Time
   All orders will be processed within business days after confirmation is received. The processing time is usually 2 business days, which may vary depending on the order volume and other factors. After the order is processed, you will receive a confirmation email with shipping information and tracking number (if applicable).
3. Shipping Method
   We offer a variety of shipping methods, and you can choose the option that suits you during checkout. Depending on your selection, the shipping time and cost may vary. The specific available shipping methods and costs will be displayed on the checkout page.

Domestic Shipping: Normally, standard shipping takes 6 business days to arrive. Expedited shipping usually arrives within 3 business days.

International Shipping: Shipping time may vary depending on the destination, usually 12 working days. Please refer to the instructions of each shipping company for specific time limits.

4. Shipping Costs
   Shipping costs will be calculated based on the weight of your order, shipping address, and selected shipping method. All costs will be clearly displayed to you before you place an order. Please make sure to check the shipping information at checkout.
5. Order Tracking
   Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the shipping status of your package on the shipping company’s website.
6. Damaged or Missing Items
   Please check the package carefully when the item arrives. If your package is damaged or missing items during transportation, please contact us immediately. We will provide you with a solution based on the situation, including reissue or refund.
7. Return Policy
   If you need to return a product, please refer to our Return Policy. During the return process, you need to bear the shipping costs of the return, please refer to our Return Policy section for details.
8. Contact Us
   If you have any questions about our shipping policy or order processing, please feel free to contact us through the contact information provided on our website. Our customer service team will be happy to assist you.

Thank you for your trust and support, we look forward to providing you with quality products and services!